FAQ

How does shipping work? When will I get my order?

Orders are packed up and dropped off at the post office once a week. 💌 To keep things manageable and stress-free for our small team, we currently don’t offer expedited or faster shipping options. Thank you so much for your patience and understanding!

Regarding SHIPPING DELAYS, we are currently improving our fulfillment process to better accommodate new orders. We appreciate your patience during this time. 🫶🏼

 

What's the difference between a "LIVE OPENING" and "NOT LIVE OPENING?"

Live Opening: Your order will be opened during Yvonne’s livestream on twitch.tv/yvonnie, so you can watch your items get ripped live! 🎉

Not Live Opening: Your order will not be opened during a livestream. It will be processed separately through our standard fulfillment process.

 

What countries do you ship to?

Currently, we only offer shipping to the U.S., Europe, and Canada due to the high cost of international shipping. We’re currently exploring adding more countries for the future; we just don’t want our customers paying excessively high fees simply for shipping.

 

How do I contact the team if I require support?

Please fill out the Contact Form and include your order number in the subject line so we can assist you efficiently. As we’re a small team, please allow some time for a response and avoid sending multiple emails regarding the same inquiry.

Thank you for your patience and understanding! ☺️

 

Do you have other product?

Currently, the products listed on our website are all that we have available in stock. We’d love to offer more options, especially English products, in the future! However, we currently do not have access to competitive pricing on English products. As better options become available, we hope to expand our selection! 💛